Responsible Gambling & Player Safety

Responsible gambling means playing within your means, setting limits on time and money, and understanding that pokies are games of chance with a built-in house edge. No strategy or betting system can change the odds. The outcome of each spin is random and independent of previous results.

Key principles include:

• Only gamble with money you can afford to lose.
• Set a budget before you play and stick to it.
• Treat losses as the cost of entertainment, not something to chase.
• Take regular breaks.
• Never gamble to solve financial problems or escape stress.
• Keep gambling separate from essential expenses like rent, food, and bills.

Most licensed online casinos offer built-in tools to help you control your play.

These tools are not punishment-they are safeguards. Using them is a sign of smart play, not weakness. Ask your casino's support team how to activate limits on your account.

Self-exclusion is a formal agreement between you and the casino to block your account for a set period (typically 6 months to 5 years, or indefinitely). During exclusion, you cannot access your account, deposit, or play.

Self-exclusion is stronger than a simple account closure. It is legally binding and prevents you from re-opening the account during the exclusion period, even if you change your mind.

To self-exclude, contact the casino's support team and request self-exclusion in writing. They will confirm the exclusion period and provide documentation.

If you self-exclude from one online casino, that exclusion applies only to that site. If you need to self-exclude across multiple operators, you may need to contact each one separately.

Seek support if you notice any of these patterns:

• Gambling more often or for longer than intended.
• Spending more money than planned.
• Chasing losses by gambling more to win back what you lost.
• Lying to friends or family about how much you gamble.
• Gambling to escape stress, anxiety, or sadness.
• Neglecting work, study, or relationships because of gambling.
• Borrowing money to gamble.
• Feeling anxious or irritable when you cannot gamble.

Problem gambling is not a moral failing. It is a recognised condition with effective support available.

Online gambling carries financial risk. In Australia, problem gambling affects around 1 in 200 adults. If gambling stops being fun or is causing financial stress, contact Gambling Help Online on 1800 858 858 immediately. Support is free and confidential.

If someone you care about is struggling with gambling, you can help.

• Encourage them to call Gambling Help Online (1800 858 858) or Lifeline (13 11 14).
• Avoid judgment. Problem gambling is a health issue, not a character flaw.
• Do not lend them money or cover their gambling debts.
• Set boundaries. You cannot fix their gambling for them.
• Look after your own wellbeing. Supporting someone with problem gambling can be stressful.

Organisations like Gambling Help Online and GambleAware also offer support for family members.

High-volatility pokies like Genghis Khan can produce long dry spells followed by big bonus hits. This unpredictability makes them exciting but also risky if you are not prepared.

• Play with a fixed session budget.
• Understand that bonus features are random and cannot be predicted.
• Use demo mode to learn the game before playing for real money.
• Set a win target and a loss limit before you start.
• Walk away after a strong win or when your session budget is spent.

Responsible gambling is not about never playing-it is about playing in a way that keeps gambling fun and under control.

If you have questions about responsible gambling or need support, the resources above are free, confidential, and available 24/7.

Recorded 2026-05-08. Operators change their terms — check the casino's own page before depositing.